Frequently asked questions
Answer routine product, policy and service questions consistently.
Automation with human handover
A WhatsApp chatbot that answers, qualifies and routes customers intelligently
Automate repetitive conversations while keeping the path to a human agent clear.
Create guided WhatsApp journeys for FAQs, lead qualification, order support, appointments and service requests—available beyond business hours.
- 0124/7 responseHandle common questions instantly
- 02Lead qualificationCollect intent before agent handover
- 03Connected supportRoute complex cases to the right team
01What the product helps you do
Focus on the customer action—not the channel complexity
Use the capabilities that solve the immediate business problem and keep the experience simple for your customer.
Lead journeys
Collect requirements and identify high-intent enquiries before an agent joins.
Order and service flows
Support tracking, appointment, payment and request-status journeys.
Human handover
Transfer the conversation with context when automation is no longer enough.
02Business impact
Faster first responses without losing the human touch
The chatbot handles repeatable steps so your team can focus on conversations that need judgement or personal attention.
- Reduce waiting time for common questions
- Capture leads even outside office hours
- Standardise repetitive customer journeys
- Give agents the conversation context before handover
- 01TriggerCustomer action
- 02RouteBest channel
- 03MeasureDelivery & clicks
03Questions businesses ask
What to know before you start
Our team can map the product to your audience, volume, integrations and expected customer action.
Can a WhatsApp chatbot answer our own FAQs?
Yes. The flow can be designed around your approved business information and customer journeys.
Can the chatbot transfer to an agent?
Yes. Human handover can be included for conversations that require personal support.
Can we use buttons and menus?
Yes. WhatsApp supports interactive options within approved business messaging experiences.
Can the chatbot hand over to a human?
Yes. You can define escalation rules and transfer the conversation with collected context.
Can it connect to our CRM?
Yes. Integration can be planned through APIs or webhooks based on the CRM and workflow.
Can we update chatbot answers later?
Yes. Conversation paths, FAQs and actions can be revised as your products and support needs change.
Does it work only for support?
No. It can support sales, lead capture, booking, reminders, payments and customer service journeys.
Plan the right workflow
See how WhatsApp Chatbot can work for your business
Share your use case and expected volume. We will recommend a practical setup, channel mix and implementation path.
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